Thank you for choosing PATHSHODH HEALTHCARE PRIVATE LIMITED for your medical device needs. We understand that circumstances may arise where you need to cancel an order or seek a refund. To ensure a transparent and hassle-free experience, we have established the following Cancellation & Refund Policy:

Cancellation Policy:

1. Cancellation Period: Customers can cancel their order within 12 hours of placing it. This window allows for changes or cancellations to be made promptly.
2. Cancellation Process: To cancel an order, customers must contact our customer service team via email or phone and provide their order details. We will then process the cancellation and confirm it with the customer.
3. Late Cancellations: Orders cannot be cancelled after they have been shipped. If the customer wishes to return the product after receiving it, they must follow the refund process outlined below.

Refund Policy:

1. Eligibility: Customers are eligible for a refund if they cancel their order within the specified cancellation period or if the product received is defective, damaged, or does not meet their expectations.
2. Refund Process:
   • For cancelled orders: Once the cancellation request is approved, refunds will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase.
   • For defective or damaged products: Customers must contact us within 7 days of receiving the product and provide evidence (such as photos) of the defect or damage. Once verified, we will initiate a refund or replacement, as per the customer's preference.
3. Return Shipping: If the return is due to the customer's preference or change of mind, they will be responsible for return shipping costs. However, if the return is due to a defect or damage, we will cover the return shipping expenses.
4. Refund Amount: The refunded amount will be the original purchase price minus any applicable platform fees or deductions, if any.
5. Non-Refundable Items: Certain items may not be eligible for refunds, such as products that have been used, opened, or are not in their original condition.
6. Refund Confirmation: Customers will receive email confirmation once their refund has been processed.
7. Exceptions: In certain circumstances, exceptions to the cancellation and refund policy may be made at the discretion of our customer service team.

By making a purchase on our website, customers agree to abide by the terms and conditions of our cancellation and refund policy. If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer service team for assistance.